Refund policy
ProAttire Returns Policy
At ProAttire, we aim to ensure you are completely satisfied with your purchase. Please read our returns policy carefully before placing your order.
1. Personalised & Customised Items
- Items that have been personalised, customised, or made to order cannot be returned or refunded.
- The only exception is where the item is faulty due to a manufacturing error or defect.
- If you believe your personalised item is faulty, please contact us within 7 days of receiving your order, providing clear photos and details of the issue.
2. Non-Personalised Items
- Non-personalised items may be returned if they are:
- Unused and in original condition
- In original packaging with all tags intact
- Returns must be requested within 14 days of delivery.
- We reserve the right to refuse returns that show signs of wear, damage, or alteration.
3. Return Process
- To initiate a return, please contact us at enquiries@proattire.co.uk with your order number and reason for return.
- Once approved, you will be provided with return instructions.
- Customers are responsible for return shipping costs unless the item is faulty or incorrect.
4. Refunds
- Refunds will be processed once the returned item has been received and inspected.
- Approved refunds will be issued to the original payment method within 5–10 working days.
5. Faulty or Incorrect Items
- If you receive an item that is faulty or not as ordered, please notify us within 7 days of delivery.
- We will arrange a replacement or refund, including covering any applicable return shipping costs.
If you have any questions regarding your order or this policy, please contact us at enquiries@proattire.co.uk.